Report Summary

"A blended future: The changing mix of IT service delivery and consumption" is a new survey of global executives. The  research confirms a changing mix in how IT services are delivered and consumed. This trend is expected to continue over the next three years.

The survey was conducted by The Economist Intelligence Unit (EIU) in December 2013 and sponsored by EMC. Respondents include CIOs and line-of-business executives (LOBs). The findings and insights complement an earlier EIU study that assessed the emergence of CIOs as strategic leaders in a setting of continuous business and technological change.

“A Blended Future” Video »
Motion graphic video illustrates changing line-of-business requirements for IT services and consequences for IT delivery models.

Date Published: May 1st 2014

Why read this report

  • CIOs and LOBs agree that the growing availability of easy-to-use technology services from third parties, along with employee expectations for greater control over the technology they use at work, is driving the trend towards supplementing internal IT capabilities with external resources.
  • One-quarter of respondents say that CIO responsibilities for security, risk and compliance management will increase substantially over the next three years. Similar percentages of respondents expect significant expansion of CIOs' roles for information management and analytics (25%), IT services management (23%) and vendor management (21%).
  • Survey findings suggest a service-centric rather than asset-centric vision for enterprise IT, in which the internal IT department acts more as an advisor and broker of best-of-breed solutions to business units. Sixty-three percent of LOBs say third-party technologies and services brokered from external providers but managed on the inside will increase over the next three years.
Business and IT must craft the customer experience together. That’s when the magic happens
Jeroen Tas, Philips Healthcare

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